Frequently Asked Questions

Delivery

How much does shipping cost?
Free shipping - Europe, United Kingdom, United States, Canada, Mexico

Flat rate of 20 euro - Rest of the world

How long does shipping take?
All our canvasses are custom printed when you order one.
On average, we can produce and ship your canvas to you in 2 to 5 working days in the following counties/continents: Europe, United Kingdom, United States, Canada, and Mexico.
This can take a little longer for other countries depending on what county it's been shipped to.
Can I track my order?
Yes, you can most of our orders are provided with a tracking link that will be provided by email when your canvas is shipped.
Where do you ship to?
We ship worldwide.
Where do you ship from?
Lift-off Motivation has a total of 7 locations in Mexico, Spain, Canada, Australia, United States, The Netherlands, and United Kingdom) where we ship from. With multiple locations, we can reduce our delivery time and lower the use of carbon emissions.

Ordering

I am having trouble placing an order?
We are sorry to hear this. Please contact our customer service at support@lift-off.store and we will do our best to resolve the issue for you.
Can I order over the phone?
Currently, we do not accept payments over the phone.

Payments

What payment methods do you accept?
We accept a big variety of payment methods. Like Visa, Mastercard, American Express, Maestro, Paypal, iDeal, Bancontact, Apple Pay, Google Pay. Besides that, we also accept crypto payments through Coinbase Merchant to pay with a cryptocurrency of your likings like Bitcoin, Ethereum, USD Coin, Litecoin, Dai, and Bitcoin Cash.
What currency will I be charged in?
You will be billed in your chosen currency. Lift-off currently allows for checking out in Euros, US Dollars, or GB Pound. When you choose to pay with a cryptocurrency through Coinbase Merchant. Coinbase will convert the total amount into the selected cryptocurrency you selected.

Returns

What should I do if I received a damaged product?
We are sorry that your canvas came with flaws! Please contact us at: support@lift-off.store from the e-mail address used to place your order and send us some photos of the canvas received as well as the box so that we can help.
I received the wrong canvas, what now?
Occasionally mistakes do happen and we will look to rectify this as quickly as possible. Please contact the customer service team at: support@lift-off.store detailing the issue and we will be in touch. Please include your order number at all times when emailing our support team.